Legal & safety

Refund policy

This page explains, at a high level, how refunds, cancellations, and billing issues are handled for Rolling Insights.

Plain-language notice: This page is provided for transparency and is not legal advice. For legal or financial questions, consult a qualified professional.

Service context

Rolling Insights is a subscription analytics service for studying roulette patterns on third-party roulette-style platforms. Plans provide access to historical stats, gap/streak analysis, simulations, and alerts depending on tier. It does not place bets, handle funds, or provide betting advice. Rolling Insights is not affiliated with any third-party platforms.

Updated: Jan 2026Status: Active
Billing questions? Contact support

1. Scope

Rolling Insights is a subscription SaaS. This policy applies to subscription payments made for Rolling Insights access and does not cover any third-party platforms or services you may use outside of Rolling Insights.

  • This policy applies to paid subscriptions for Rolling Insights.
  • It does not cover outcomes, losses, or disputes related to third-party platforms.

2. Cancellations vs. refunds

Cancellations and refunds are different actions:

  • Cancel stops your subscription from renewing on the next billing date.
  • Refund is a return of funds for a charge that already occurred.
When you cancel, you keep access until the end of the current paid billing period, and the subscription will not renew. Cancellations do not automatically issue refunds for the current period. No pro-rated refunds are provided for unused time remaining in the billing period.

How to cancel: cancel from your subscription dashboard (if available) or contact support and we'll help you complete the cancellation.

3. Billing provider

Subscriptions and payments are handled by our billing provider (FastSpring). We do not store full card details. Depending on the situation, billing support may involve our support team and/or the billing provider's systems.

  • Receipts, tax handling, and payment methods are managed through the billing provider checkout and/or portal experience.
  • For help, contact support and include any invoice/transaction reference if available.

4. Common refund scenarios

Rolling Insights is a digital service delivered immediately upon payment. Refund requests are evaluated case by case, with the goal of being fair and transparent. While we can't promise refunds in every situation, these are examples of cases that may qualify:

  • Accidental duplicate charges for the same subscription period.
  • Billing errors caused by technical issues in our checkout or billing flow.
  • Material service unavailability that prevents meaningful use of paid features.

5. Non-refundable cases

These are typical examples of situations that are generally not refundable:

  • Change of mind after using the service.
  • Refund requests made only because you canceled (canceling stops renewal).
  • Partial-period / pro-rated refunds for unused time in the current billing period.
  • Issues caused by user environment, network, or third-party services.
  • Outcomes or losses on third-party platforms — Rolling Insights is informational only and does not control third-party platforms.

6. How to request a refund

To request a refund, contact support with enough details for us to investigate the charge and your subscription status. If possible, contact us shortly after the charge date so we can review logs and billing events while they are fresh.

  • Your account email (or the email used during checkout).
  • Approximate payment date and billing period.
  • Invoice / transaction reference (if available).
  • A short explanation of what went wrong.
We aim to respond quickly, but there may be delays while we validate billing events and service logs. Approved refunds are typically returned to the original payment method; timing depends on the payment network/bank.

7. Chargebacks & disputes

If you believe a charge is incorrect, please contact support first. Chargebacks and payment disputes can take time to investigate and may temporarily limit account access while the issue is reviewed.

8. Taxes

Taxes (such as VAT/GST) may apply depending on your location and are handled through the billing provider.

9. Related documents

For additional context about how Rolling Insights works, see:

10. Changes to this policy

We may update this policy to reflect changes in the service, billing provider terms, or applicable consumer regulations.

This policy is a product-level overview, not a legally binding contract.